Shipping & Processing Time
We carry most items in inventory so we can ship your items without delay.
Most purchases leave our warehouse within 2 business-days of receipt of your order. Orders received on Friday, Saturday & Sunday will ship out Monday. (Our shipping department is closed on weekends & major US holidays.)
Some of our items are shipped directly from the supplier. These items may require longer shipping times. Large orders, or orders which include items shipped directly from our suppliers, will arrive in multiple boxes.
If you live within the continental US you will have the following options and associated shipping & handling costs at checkout:
UPS Ground – Calculated based on order weight, dimensions and destination
Express – 1-2 Days / Calculated based on order weight, dimensions and destination
If a package is not able to be delivered by for any reason and returned to us, the customer will be responsible for the original shipping cost, plus the cost of returned shipping, as well as shipping costs to be resent if you desire.
Shipping Outside of the Continental US
Orders to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and APO addresses (AA & AP) are shipped the best way based on weight, package size, and location. Please refer below for International Shipping information.
Shipment Notification & Tracking
Once your order has been processed for shipment you will receive shipment notification from via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice please check your spam folders.
We proudly ship to multiple international countries outside the United States of America: We work internationally through Distributor Channel Partners based in those countries. If you are unsure who is your country distributor, feel free to contact us and we will put you in touch with them to purchase directly from them. Exchange Rates All products are charged in USD (United States Dollars). Need help figuring out the rate of our products in your country? This currency calculator is an excellent tool: http://www.xe.com/.Taxes & Duties
All custom fees, taxes and duties are the sole responsibility of the customer.
The value of our package will be listed directly on your package as required by custom authorities.
The release of your package is at the sole discretion of custom agents.
Due to customs processing, some packages may be delayed delivery.
NOTE: Depending on the shipping that has been chosen, there may or may not be tracking available once your package leaves the US. Once the USPS verifies (via tracking/scanning information that is available at usps.com) that the package has left the country, we cannot be held responsible for any missing packages. If there is an issue It is the responsibility of the customer to provide the customer care team with solid, specific information from your countries postal service regarding an order for a refund to be issued. Please keep in mind that international orders may take a bit longer to be received by the customer as we have no control over customs. The buyer assumes all risk and responsibility when placing international orders.
Damages and Replacement
If you received the wrong product, or if it arrives defective or damaged in transit, please contact us within 7 days of receipt so we can resolve the problem. In these rare cases, we will pay return shipping and provide a cash refund if requested.
Please ensure you order the correct handpieces for your specific instrument. There will be no replacements for incorrect orders.
If you have any questions on how to return your item to us, contact us.